Return & Refund Policy
At Lisa’s Luxury Resale, we aim to provide a clear and fair return process. Please review our policy below before making a purchase.
Return Eligibility
We accept returns under the following conditions:
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The return request is made within 30 days of delivery
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The item is returned in its original condition, unworn, and unaltered
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All original tags (if applicable) are still attached
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Proof of purchase is provided
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Items that show signs of wear, damage, or alteration after delivery
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Items returned without prior request or approval
We encourage customers to review product details carefully before placing an order.
Damaged or Incorrect Items
If you receive an item that is damaged or not as described, please contact us within 48 hours of delivery.
We may request photos or additional information to review the issue and provide an appropriate resolution.
Return Process
To request a return:
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Contact us via email with your order details
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Wait for return approval and instructions
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Ship the item back as instructed
Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are typically processed within 7 business days
Processing times may vary depending on your payment provider.
Return Shipping
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Customers may be responsible for return shipping costs unless the item is defective or incorrect
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Original shipping fees (if any) are non-refundable
Exchanges
At this time, we do not offer direct exchanges. If you need a different item, you may place a new order.
Contact Information
Business Name: Lisa’s Luxury Resale
Store name: Lisa’s Girlfriend’s Touch
Owner: Lisa Cummings
Physical Store Address: 14844 US Hwy 19 N, Palm Harbor, FL 34684, USA
Email: info@lisasagirlfriendstouch.com
Phone: +1 (727) 437-7763
Customer Support Hours:
Monday – Saturday: 11:00 AM – 7:00 PM (EST)
Response Time:
We respond to all inquiries within 24 hours.
If you have any questions, you can contact us by email, phone, or through our contact form.